Terms of service.

What this site is

Gaither Dynamic builds homelessness data dashboards and analytics tools for Continuums of Care, agencies, and local governments. This site lets you read about the products, see live demos, schedule a meeting, and sign up for the newsletter. Some pages embed public Tableau dashboards. Use this site at your own discretion.

Accuracy of the dashboards

The dashboards on this site (and the ones we build for customers) are powered by data you or HUD provide. For NHPD and any other dashboard that uses HUD-published files, we read those files as-is. We do our best to make sure the math is right and the visualization is honest, but we cannot guarantee that the underlying data is 100% accurate, complete, or free of HUD's own errors. If you spot something off, email us and we will look at it.

Subscriptions and billing

Paid products are sold as subscriptions. Unless your contract says otherwise, subscriptions are month-to-month or annual, and you can cancel any time. Cancellation stops the next renewal: it does not retroactively refund the current period.

Refunds. Within 14 days of a new subscription starting, we will consider a refund of unused service at our discretion. Email gaither.stephens@gaitherdyn.com and we will work it out. After 14 days, refunds are not guaranteed but we are reasonable people; ask.

Acceptable use

We may suspend or terminate access if we see clear misuse. The short list:

• Scraping or automated extraction of dashboard data beyond normal browser use.
• Reverse engineering, decompiling, or attempting to extract our underlying queries or models.
• Sharing your customer dashboard credentials or private embed URL with parties not authorized by your CoC or agency.
• Anything that disrupts the service for other users (load attacks, abuse, harassment).

If we suspend access, we will tell you why and what to fix.

Your data

If you upload data to us (HMIS exports, HDX 2.0 spreadsheets, source files for custom dashboards), you own that data. We only use it to build and refresh the dashboards you contracted for. We do not resell it, do not aggregate it into other products, and do not share it with third parties. See the privacy policy for the data-handling details.

Our work product

The dashboards we build, the underlying calculations, the templates, and the visual design remain ours. You get the right to use, embed, and publish the dashboard for the term of your subscription. If you cancel, the dashboard URL stops working; your data is returned or deleted on request.

Warranty and liability

The service is provided as-is. We do not warrant that the dashboards are error-free, that the service will be uninterrupted, or that the data is fit for any particular regulatory decision-making without your own review.

To the maximum extent permitted by law, our total liability for any claim arising out of or related to the service is limited to the fees you paid us in the twelve months before the event that gave rise to the claim. Neither party is liable for indirect, consequential, or punitive damages.

Governing law

These terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. Any dispute will be brought in the state or federal courts located in Charlotte County, Florida, and both parties consent to that jurisdiction.

Changes

If we change these terms, we will update this page and bump the "Last updated" date at the top. If a change is material (refund window shrinks, governing law moves, etc.), we will email existing customers before it takes effect.

Contact

Questions about anything on this page: gaither.stephens@gaitherdyn.com.

See also the privacy policy.